You're Paying for Microsoft 365: Are You Using all of Its Features? Part 1
By Andrew Gale, Vice President of Technical Services
For many businesses, Microsoft 365 is viewed as a platform for email, file storage, and Microsoft Teams. While those core services are essential, most organizations are only scratching the surface of what they’re already paying for. Microsoft 365 includes a wide range of tools designed to improve security, productivity, collaboration, and operational efficiency. If your business isn’t leveraging these features, you may be missing opportunities to reduce costs, strengthen cybersecurity, and empower employees to work more effectively. Here are the 15 most powerful Microsoft 365 features every business should be using.
1. Multi-Factor Authentication
Cybercriminals continue to target user credentials because passwords alone are no longer sufficient protection. Multi-Factor Authentication adds an extra layer of security by requiring users to verify their identity using a second factor, such as a mobile device or authentication app. By now, every organization should be using MFA for Microsoft 365 authentication. Did you know that you can use this same method to authenticate to other applications, if the application supports it?
2. Microsoft Intune
Managing company devices has become increasingly challenging as employees work from offices, homes, and while traveling. Microsoft Intune provides centralized device management for Windows, macOS, iOS, and Android devices. IT administrators can deploy applications, enforce security policies, monitor compliance, and remotely wipe stolen or retired devices. For businesses embracing hybrid work, Intune has become a critical management and security tool. Microsoft 365 Intune is available in many packages including Business Premium and is an absolute necessity if you are planning a move to Entra ID. Microsoft Intune is available in Business Premium licensing and above.
3. Microsoft Copilot
Artificial Intelligence is rapidly transforming the workplace, and Microsoft Copilot brings AI directly into Microsoft 365 applications. Copilot can help employees draft emails, summarize meetings, analyze data, generate reports, and create content faster than ever before.
Organizations considering Copilot should also implement proper governance, security controls, and user training to maximize benefits while protecting sensitive data.
4. SharePoint Online
Many businesses treat SharePoint as simple file storage, but it can be much more. SharePoint serves as a powerful document management and collaboration platform, providing version control, shared workspaces, workflows, and company intranet capabilities.
When configured correctly, SharePoint becomes the foundation for collaboration and information management across the organization.
5. OneDrive Backup and File Protection
OneDrive does more than store files in the cloud. It can automatically protect critical user data by backing up Desktop, Documents, and Pictures folders. This means users can continue working seamlessly even if a laptop is lost, stolen, or damaged.
Businesses that enable OneDrive backup often reduce downtime and avoid costly data loss events.
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